Horizon MI View Set-Up Troubleshooting Guide
If the Horizon MI View workstation does not meet the specifications required to install or update, the action may fail but may not be able to give an error message. The following sections describe problem areas and, where possible, explain how to check or modify the settings on your computer.
- Administrator
- Download Manager
- Web browser security settings
- Firewall
- Certificate Publishers
- System and display requirements
Administrator
To install or update Horizon MI View, ensure that your user name is assigned the Windows® 2000 or XP Administrator user role.
If you had previously installed and used MI View but it will now not open, it may be the case that a certain kind of update needs to be installed.
Please contact your system administrator.
Download Manager
To install Horizon MI View, ensure that any third-party download manager software you may have installed on your computer is disabled or overridden during Horizon MI View installation.
Web browser security settings
Horizon MI View requires that certain scripts and ActiveX® controls are run and/or installed on your computer. Scripts and controls need to be run initially during Horizon MI View installation, and also while you are using Horizon MI View. The following types of messages are displayed:
- Messages informing you each time before an ActiveX® control or script needs to run, or that scripts and controls are prohibited to be run on your computer. To avoid these messages, you can change the security settings in Windows® Internet Explorer.
- Security warning indicating that you need to install an ActiveX® component on the computer.
To change the Windows® Internet Explorer security settings:
1. On the Windows® Internet Explorer menu bar, click Tools,
and then select Internet Options.
The Internet Options
dialog box is displayed.
2. Click the Security tab. The Security page is displayed.
3. Select the zone icon (Internet or Local Intranet).
The default security level for each zone is safe, recommended, and will
allow MI View to install and run.
To revert to the default settings,
do the following:
4. Click on the Default Level button.
However, if would like to check or modify each setting individually, do the following:
4. Click Custom Level.
5. In the Settings box, do the following:
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If this message is displayed... |
Then... |
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Scroll to "Active Scripting" in the "Scripting" section, and then select Enable.
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- or -
- or - [Windows XP Service Pack 2 only] The Information Bar displays: "Your security settings do not allow Web sites to use ActiveX controls installed on your computer. This page may not display correctly." |
Scroll to "Run ActiveX controls and plug-ins", and then select Enable.
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- or - [Windows XP Service Pack 2 only] The Information Bar displays: "Your security settings do not allow Web sites to use ActiveX controls installed on your computer. This page may not display correctly." |
Scroll to "Download signed ActiveX controls", and then select Enable.
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- or -
- or - [Windows XP Service Pack 2 only] The Information Bar displays: "Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a result, this page may not display correctly." |
Scroll to "Script ActiveX controls marked safe for scripting", and then select Enable.
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To install the required ActiveX® component:
In the Security Warning dialog box, do the following:
If you are running Windows 2000 or Windows XP (without Service Pack 2):
- Select the "Always trust content from McKesson Information Solutions, LLC" check box.
- Click Yes.
If you are running Windows XP Service Pack 2:
- Select the "Always install software from McKesson Information Solutions, LLC" radio button.
- Click Yes.
The ActiveX® component is installed and the Horizon MI View installation process continues.
Firewall
A firewall is a set of related software and hardware that protects a private computer or network from users from other networks, usually from the Internet. It allows only specific kinds of messages to flow in and out of the internal network, so may silently block the ActiveX controls that are required by MI View, and prevent set-up.
If you have a personal firewall on your computer (for example, Zone Alarm), ensure that it is not blocking ActiveX controls or blocking content from the network address where MI View is located.
If you suspect that there is a firewall on your intranet that may be preventing the successful set-up of MI View please contact your system administrator.
Certificate Publishers
This section applies to clients running Windows XP Service Pack 2 only.
McKesson digitally signs each ActiveX control that needs to be downloaded, to ensure that it is safe to run on your computer. If set-up does not complete successfully, verify that “McKesson Information Solutions, LLC” is not listed in your “Untrusted Publishers” list by performing the following steps in Internet Explorer:
- In the Tools menu, choose Internet Options.
- Select the Content tab.
- In the Certificates section, click on the button labelled Publishers.
- Select the Untrusted Publishers tab.
- If there is an entry issued to McKesson Information Solutions, LLC, then click once on that line to highlight it and click the Remove button.
System and display requirements
During installation, Horizon MI View verifies that the computer meets certain display and system requirements. If the computer does not meet these requirements, a message is displayed that identifies the requirement.
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If this message is displayed... |
Then... |
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The screen resolution does not meet the minimum requirements. Adjust the screen resolution to the required settings before viewing images in Horizon MI View. |
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The screen color depth does not meet the minimum requirements. Adjust the color depth if the 24 bit setting is available for your monitor screen. |
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There is insufficient hard disk space available on the Horizon MI View workstation. |
Screen Resolution
Screen resolution indicates the number of dots per square inch (dpi) displayed on a monitor screen in the horizontal and vertical direction. The higher the number of dots, the better the resolution. Dots are referred to as pixels.
The required screen resolution for monitors at Horizon MI View workstations is between 1024 by 768 and 1600 by 1200 pixels. During installation, Horizon MI View verifies that the monitor(s) at your workstation meets these requirements. If the display resolution is below or above the requirements, a message is displayed indicating the required minimum and maximum values. You can adjust the screen resolution of the monitor screen.
To adjust the screen resolution:
1. On the Windows® taskbar, click the Start button at the bottom left corner of the screen. (Note: If the taskbar is not displayed, follow the instructions provided with the Microsoft® Windows® software to display it.)
2. Point to Settings, and then click Control Panel.
3. In Control Panel, double-click the Display icon.
The Display Properties dialog box is displayed.
4. Click the Settings tab.
5. In the Screen area box, move the slider to adjust the display
resolution:
To the right to increase the number of pixels (maximum 1600
by 1200)
To the left to decrease the number of pixels (minimum 1024
by 768)
The screen resolution values are displayed below the slider bar.
6. Click OK.
In the message that is displayed, click OK. The display may turn on and off while the screen resolution is adjusted.
When the adjustment is complete, a message is displayed asking if you want to keep the adjusted settings.
7. Click Yes. The screen is displayed according to the adjusted screen resolution.
8. Restart the computer, and then continue to install Horizon MI View.
Color depth
Color depth indicates the number of colors that a single pixel can display. The number of colors can range from 16 (4-bit color) to 4,294,967,295 (32-bit color). The required color depth for monitors at Horizon MI View workstations is at least 24 bit color. During installation, Horizon MI View verifies that the monitor(s) at your workstation meet this requirements. If the specified color depth is insufficient, a message is displayed indicating the required values. You can adjust the color depth of your monitor screen.
To adjust the color depth:
1. Follow steps 1 to 4 of To adjust
the display resolution.
2. Click the arrow beside the Colors box, and then select True Color
(24 bit) from the menu.
3. Click OK.
In the message that is displayed, click OK. The display may turn on
and off while the color depth is adjusted.
When the adjustment is complete, a message is displayed asking if you
want to keep the adjusted settings.
4. Click Yes. The screen is displayed at the adjusted color depth.
5. Restart the computer, and then continue to install Horizon MI View.
Insufficient hard disk space
To use Horizon MI View, the workstation needs to have at least 100 megabytes (MB) of hard disk space available. During installation, Horizon MI View determines if there is sufficient disk space available. If there is less than 100 MB free disk space, a message is displayed.